Who Does What

The Office Coordinator

The coordinator is the voice on the phone. They take your first call, ask about your home, give you a price, and fill in your Access Plan and room notes with you. They book your visits, handle changes and skips, and update the plan when your building, your pets or your preferences change. If something about a visit wasn't right, the coordinator is who you tell.

Your Regular Cleaning Pair

Regular clients get a pair of cleaners who come to their home on repeat visits wherever the schedule allows. They read the Access Plan before every visit, learn the home over time and tell the coordinator when something needs updating, like a new rule at the desk or a cupboard that won't close. When one of them is away, the person filling in works from the same notes.

The Move-Day Lead

Move-out and move-in cleans run on tight timing. The move-day lead plans them around your elevator booking and your walk-through, decides how many cleaners the job needs and checks the places landlords and buyers look at before the crew leaves.

The Deep-Clean Crew

Deep cleans and post-construction cleans in larger homes often need two or three cleaners for a full day. One of them leads the visit and works through the home room by room, top to bottom, so nothing gets cleaned twice or missed.