Last updated: November 10, 2026.
Information that reaches us
Anything typed into a form here comes to us: name, phone, email, the kind of cleaning, your area and whatever notes you add. Phone calls are routed via a call-tracking tool, which logs the calling number, the time and sometimes a recording, so we can see which pages lead to calls. Basic analytics count page views and rough visitor location without naming anyone.
What it's used for
Answering you, and nothing else: calling back, pricing the clean, booking visits and keeping your Access Plan and room notes current. Entry details for your home go only to the people, and the local cleaning company, who need them to do the work. Your information is never sold or put on a mailing list.
Outside services
Formspree delivers form messages and WhatConverts tracks calls. Both act for us, and their servers may sit outside Canada.
Keeping and deleting
We hold on to details for as long as you use the service, plus a sensible stretch after, so a returning client can pick up where they left off. Say the word and we'll erase them, Access Plan included, unless a law obliges us to keep a record.
Seeing or changing your information
Phone the office or use the contact form to see the information we have on you, have it fixed or have it erased. Our handling of personal information follows PIPEDA, the federal law covering how Canadian businesses treat it.