Let us know quickly
A missed room, a building rule ignored, something broken: whatever went wrong, please tell us soon, ideally within two days of the visit. Phone the office or use the contact form. Photos are useful.
What we do with it
The coordinator hears what happened, checks the visit notes and your Access Plan, and tells you what can be done and when. Most problems end with a phone call and, where it fits, a follow-up clean or an update to the Access Plan so the same thing doesn't happen twice.
Not resolved?
Ask for a second look and someone will go over it again. If we still disagree, Consumer Protection Ontario can explain your options.
Confidentiality
What you tell us about a concern is used to deal with it and to improve our work, and for nothing else.